Real-time delivery tracking is not just convenient for your customers; it is a vital tool to keep your business running smoothly. Trackable delivery utilises GPS technology to pinpoint exactly where a shipment is at any one time. Real-time tracking allows you to reduce delays, build trust, and improve customer satisfaction, so it is a great service to provide if you regularly distribute product.
Customer benefits of trackable delivery
Customers value reliability and speed with their deliveries, and providing live tracking updates allow customers to easily know exactly when to expect their delivery and keep them aware of any delays which may occur.
Delivery updates reassure the customer that their package has not been lost or forgotten and is en-route to their location – building trust in your brand and reducing possible anxiety about the state of the delivery. Providing detailed tracking information and estimations can also allow people to plan ahead if their delivery is time-sensitive and may not arrive by a deadline, reducing last-minute stress and panic.
Business benefits to a trackable delivery service
Live delivery updates can be just as beneficial to your team and suppliers as to your customers. They allow you to immediately see and manage disruptions in the delivery process and respond proactively, significantly reducing delays or lost shipments.
Delivery communication between suppliers is quicker and easier as the tracking information can be accessed without needing to request delivery updates. With detailed information on exact past routes and delivery timeframes, you can optimise your shipping process by analysing regular bottlenecks or snags so it can be as efficient as possible.
Your customer service team will be freed up from questions about their delivery status from customers, meaning they can prioritise more complicated queries. Tracking information is also beneficial for your drivers, as GPS systems can automatically plan delivery routes and adapt according to traffic or potential delays.
At MI Transport, we offer same-day deliveries with tracking to give you and your customers convenience and peace of mind. To learn more, contact the MI Transport team by calling 01604 499330 or email info@mitransportltd.co.uk.